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Contact Us

Email is the primary method of communication with our customers. Please choose one of the departments below to answer your specific question. Our staff will respond promptly.

Customer Care Department

Our Customer Care Department is setup to answer general questions or listen to comments about Cuddleworks. Please email and we will respond promptly. If your question is more specific, please choose from one of the departments below.

Shipping Department

Are you curious about shipping costs to your area, or want more information about a tracking number on a shipment? Did you realize, at the last moment, you made an error on the ship-to address and need to fix it promptly? Please email and we'll do our best to adjust the order or answer your question as quickly as possible.

Sales Department

Do you a question about an individual product or manufacturer? Do you need some clarification on the size, color or stock status? Please email and we will do our best to answer your question.

Product Returns

If you have questions about a return, we suggest you check out our RMA page and see if your question is answered there. If not, please email and we'll see what we can do to assist you with the return process.

Volume Sales Department

Are you buying a large number of items for an event or special occasion? At Cuddleworks, we offer very competitive prices for high-volume orders. Packed and shipped promptly, we offer a large selection of suitable products. Please email and we will provide a prompt price quote


Although we have a comprehensive email system, we also provide a phone number where you may contact Cuddleworks. Please call 1-888-488-9309 and leave a message. Be sure to include your name, your return phone number, and your order number (if applicable). We normally respond within one business day. Please Note: we do not accept RMA requests by phone.

Company Address

Cuddleworks is a web-based business, supported by our business offices and product storage/shipping warehouse. If you would like to send a letter to Cuddleworks, please use the following address:

Cuddleworks, LLC
13500 SW Pacific Hwy., PMB 467
Tigard OR 97223

If you want to return an order, please follow the directions on the RMA page. Orders returned without a valid RMA will be refused. We provide a 100% satisfaction guarantee on all orders. If you would like to learn more about our guarantee, please click here. Thank you for choosing Cuddleworks.